The Symantec AntiVirus/Filtering for Domino Settings database uses a document
locking mechanism to prevent multiple users from simultaneously modifying the same Settings document. This prevents Save Conflicts from occurring. If a Lotus Notes client crashes or is not shut down properly while a Settings document is open, the Settings document may remain locked and the next attempt to open the Settings document may result in an error message being displayed.
To unlock the Settings document, do one of the following:
A . Shut down and restart the Symantec AntiVirus/Filtering for Domino server task:
1. At the Domino server console, type the following command:
TELL SAV QUIT This stops the Symantec AntiVirus/Filtering for Domino server task.
2. At the Domino server console, after the Symantec AntiVirus/Filtering for
Domino server task has stopped, type the following command:
LOAD NTASK This reloads the Symantec AntiVirus/Filtering for Domino server
task and unlocks any locked documents in the Symantec AntiVirus/Filtering
for Domino Settings database on the server.
B . Use the Unlock action button in the (Lockdocs) hidden view:
1. Open the Symantec AntiVirus/Filtering for Domino Settings database.
2. In the Settings document, press Ctrl and Shift, then on the View menu,
click Go To.
3. In the Go To dialog box, in the list, select (Lockdocs).
This opens the hidden (Lockdocs) view. The locked document will
have Locked displayed as its Status in the view.
4. Select the locked document in the view, then click Unlock action.
This unlocks the document, which lets you access it normally.
locking mechanism to prevent multiple users from simultaneously modifying the same Settings document. This prevents Save Conflicts from occurring. If a Lotus Notes client crashes or is not shut down properly while a Settings document is open, the Settings document may remain locked and the next attempt to open the Settings document may result in an error message being displayed.
To unlock the Settings document, do one of the following:
A . Shut down and restart the Symantec AntiVirus/Filtering for Domino server task:
1. At the Domino server console, type the following command:
TELL SAV QUIT This stops the Symantec AntiVirus/Filtering for Domino server task.
2. At the Domino server console, after the Symantec AntiVirus/Filtering for
Domino server task has stopped, type the following command:
LOAD NTASK This reloads the Symantec AntiVirus/Filtering for Domino server
task and unlocks any locked documents in the Symantec AntiVirus/Filtering
for Domino Settings database on the server.
B . Use the Unlock action button in the (Lockdocs) hidden view:
1. Open the Symantec AntiVirus/Filtering for Domino Settings database.
2. In the Settings document, press Ctrl and Shift, then on the View menu,
click Go To.
3. In the Go To dialog box, in the list, select (Lockdocs).
This opens the hidden (Lockdocs) view. The locked document will
have Locked displayed as its Status in the view.
4. Select the locked document in the view, then click Unlock action.
This unlocks the document, which lets you access it normally.
